Privacy policy

Privacy Policy

RAPHAEL MCCREIGHT (“we,” “us,” or “our”) operates https://0vp7uv-m8.myshopify.com, an online retail store offering air purifiers, dehumidifiers, water purifiers, vacuum cleaners and related accessories.

This Privacy Policy explains how we collect, use and disclose personal information when you visit our website, place an order or contact us. Our store serves customers in the United States and Singapore and is hosted on Shopify.

1. Information We Collect

Depending on how you interact with our store, we collect the following categories of information:

Contact and delivery information: Your name, email address, telephone number, billing address and shipping address.
Order and transaction information: Products purchased, order value, payment status, delivery details and records of returns, refunds or warranty claims.
Customer service information: Messages, photographs, videos and other information you provide when requesting assistance.
Account information: Information you provide if you choose to create or use a customer account.
Device and browsing information: Your IP address, browser type, device information, pages viewed and interactions with our website, collected through cookies and similar technologies.
Preferences: Communication preferences and privacy choices you provide.

Payment information is processed by the payment providers available at checkout. We receive the transaction information needed to manage your order. Please do not send full payment card details or account passwords by email.

2. How We Use Information

We use personal information to:

Process payments, fulfil orders and arrange delivery.
Send order confirmations, shipping updates and service communications.
Handle returns, refunds and warranty claims.
Respond to enquiries and provide customer support.
Maintain and improve our website and shopping experience.
Detect fraud, secure our services and investigate misuse.
Maintain transaction records and comply with applicable obligations.
Send promotional communications where permitted and subject to your choices.

Information required to process an order is necessary for us to complete the purchase and provide related services. You do not need to agree to promotional emails to make a purchase.

3. How We Share Information

We disclose personal information as needed to operate our store and provide services, including to:

Shopify: To host the store and support checkout, order management and other enabled services.
Payment providers: To process payments, refunds and payment disputes.
Shipping and logistics providers: To deliver orders and arrange returns.
Customer support and service providers: To assist with communications, technical services and covered warranty arrangements.
Analytics or marketing providers, where enabled: To help us understand website use or deliver and measure marketing, subject to applicable privacy requirements and choices.

We may also disclose information when required by law, to respond to valid legal requests, or to protect our customers, business and legal rights.

If our business is transferred or reorganised, customer information may be transferred as part of that process, subject to applicable privacy requirements.

4. Shopify and Other Service Providers

Shopify processes information to provide services to our store. Depending on the features you use, Shopify may also process information for purposes described in its own privacy policy.

You can learn more at:

https://www.shopify.com/legal/privacy/consumers

Payment services and other third-party services may have separate privacy notices. Please review those notices when you choose to use their services.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as maintaining your cart, remembering preferences, operating checkout and protecting the website.

Depending on the tools enabled on our store, these technologies may also support analytics and advertising.

Where required, we will request consent before using non-essential technologies. You can manage your choices through any privacy or cookie controls provided on the website and through your browser settings. Blocking certain cookies may affect store functionality.

Where advertising-related disclosures qualify as a “sale,” “sharing” or “targeted advertising” under applicable law, you may have a right to opt out. You can contact us using the details below to request information or exercise applicable rights. We will honour legally required browser-based opt-out signals where applicable.

6. Marketing Choices

You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us.

Unsubscribing from marketing does not stop necessary communications about your purchases, delivery, returns, warranty claims or product safety.

7. International Processing

Our business operates from the United States. If you order from Singapore or access our website from another country, your information may be transferred to and processed in the United States or other countries where Shopify and our service providers operate.

These countries may have different privacy laws. Where applicable law requires safeguards for international transfers, we will use the required measures to protect the information transferred.

For information subject to Singapore’s Personal Data Protection Act, overseas transfers will be handled in accordance with its applicable transfer requirements.

8. Retention and Security

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including handling orders, returns and warranty claims, maintaining required records and resolving disputes.

Retention periods depend on the type of information, our relationship with you and applicable legal requirements.

We use reasonable safeguards designed to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of information, subject to applicable exceptions.
Obtain a copy of certain information in a portable format.
Withdraw consent where processing relies on consent.
Opt out of certain advertising-related uses or disclosures.
Appeal a decision about a privacy request where applicable.

Customers in Singapore may request access to or correction of personal data and withdraw consent, subject to applicable legal requirements and exceptions. We will explain relevant consequences if withdrawing consent prevents us from providing a requested service.

To submit a request, email eanholway793414@hotmail.com. We may need to verify your identity before responding. Please provide only the information reasonably needed for your request.

We will respond within the period required by applicable law. We will not discriminate against you for exercising rights protected by law.

10. Children’s Privacy

Our store is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

11. Changes to This Policy

We may update this policy to reflect changes in our practices, services or applicable requirements. The current version will be available on this page. Where required, we will provide additional notice or obtain consent for material changes.