Terms of service

Terms of Service

These Terms of Service apply to purchases from and use of https://0vp7uv-m8.myshopify.com, operated under the store name RAPHAEL MCCREIGHT (“we,” “us,” or “our”).

We are an individually operated, independent retailer of air purifiers, dehumidifiers, water purifiers, vacuum cleaners and related accessories. Shopify hosts our online store. We are responsible for our product listings, order fulfilment, customer service and the store warranty described in our policies.

Please read these Terms together with our Privacy Policy, Shipping Policy, and Return, Refund and Limited Warranty Policy before placing an order.

1. Using Our Store

You must be legally able to enter into a purchase agreement or have the appropriate permission from a parent or legal guardian.

Please provide accurate contact, delivery and payment information. You must be authorised to use the payment method submitted at checkout.

You must not use our website for fraud, unlawful activities, unauthorised access or actions that interfere with its operation.

2. Product Information and Selection

Review the product description, selected model, options, included items and compatibility information before purchasing.

Electrical requirements, plug types, dimensions, installation requirements and compatible replacement filters may differ between models. Do not assume a product is compatible with your location or existing equipment solely because delivery is available there.

If information needed to determine suitability is unclear or missing, contact us before ordering. We remain responsible for accurately describing the products we sell.

Product images illustrate the item offered. Minor differences in screen colour rendering do not affect your rights if the product delivered materially differs from its description.

Brand names identify the products sold. They do not, by themselves, mean that RAPHAEL MCCREIGHT is the manufacturer, the brand’s official store or an authorised representative.

3. Prices, Currency and Payments

Review the currency, selected product price, discounts, applicable taxes and final total displayed at checkout before paying.

Accepted payment methods are those available at checkout. We do not offer automatic-renewal product subscriptions. Purchasing an appliance, filter or accessory does not enrol you in recurring billing.

Standard shipping to the United States and Singapore is free, with no minimum purchase.

For orders delivered to Singapore, we cover applicable import GST, customs duties and clearance fees. Customers should not be asked to pay these charges separately upon delivery. If a carrier requests such payment, contact us so we can resolve it.

Any applicable United States sales tax collected by us will be disclosed at checkout.

If we identify a material pricing or listing error affecting an order, we will contact you. We will not charge an increased amount without your agreement. If an order cannot be fulfilled and is cancelled, we will refund the amount paid for the cancelled items.

4. Orders and Cancellation Requests

An automated order confirmation acknowledges receipt of your order. Orders remain subject to payment verification and product availability.

If we cannot fulfil your order, we will notify you and refund any payment for the unfulfilled items. We will not substitute a materially different product without your agreement.

To request an address correction or cancellation, contact us as soon as possible. We will make reasonable efforts to accommodate the request before dispatch. Once an order has shipped, changes may no longer be possible, and our return policy will apply without limiting your statutory rights.

5. Shipping and Delivery

We currently deliver only to the United States and Singapore.

Orders are dispatched from:

3926 Votive Dr
Memphis, TN 38127
United States

Our normal order processing time is 1–3 business days after payment confirmation.

Estimated transit times after dispatch are:

United States: 3–8 business days.
Singapore: 5–10 business days.

Processing time is separate from transit time. Business days generally exclude weekends and public holidays. Destination holidays, carrier disruptions and customs processing may affect delivery.

If we cannot dispatch within the promised timeframe, we will notify you, provide an updated estimate and offer the choice of agreeing to the delay or cancelling for a prompt refund. We will obtain consent where required and will not treat silence as consent where the law requires an express response.

If an order is lost, damaged or not delivered, contact us so we can investigate and arrange an appropriate resolution. A carrier delay does not remove your applicable consumer rights.

See our Shipping Policy for full details.

6. Installation and Safe Use

We do not provide installation services. Your purchase does not include installation labour.

Where installation is required, arrange a suitably qualified independent installer and confirm any charges directly with that provider.

Follow the supplied instructions for installation, electrical supply, operation, cleaning and filter replacement. Do not operate a product that appears damaged or unsafe.

Independent installation does not by itself invalidate our store warranty. Damage caused by improper installation, unsuitable electrical supply or misuse is not covered by the voluntary warranty, subject to applicable law.

7. Returns and Refunds

You may request a return within 30 calendar days after delivery. Regular-price and sale items are eligible.

Change-of-mind returns must meet the unused-condition requirements in our Return, Refund and Limited Warranty Policy. Filters and other consumables must be unused and remain in their original sealed packaging.

We cover eligible return shipping from both the United States and Singapore by providing a prepaid label or arranging collection. We do not charge a restocking fee.

For eligible returns, we will complete inspection and initiate the approved refund to the original payment method no later than 10 business days after receiving the return. Your payment provider may require additional processing time.

Damaged, defective or incorrect items are handled separately from ordinary change-of-mind returns. Please consult our full return policy for instructions and conditions.

8. 12-Month Store Limited Warranty

All complete appliances purchased from our store include a 12-month RAPHAEL MCCREIGHT limited warranty beginning on delivery. This covers air purifiers, dehumidifiers, water purifiers and vacuum cleaners delivered to the United States or Singapore.

The warranty covers defects in materials or workmanship arising during normal household use in accordance with the product instructions.

For covered claims, we arrange repair or replacement and pay necessary parts, labour and shipping costs. If an appropriate repair or replacement cannot be provided, we will arrange an appropriate refund.

Filters and other consumables are excluded from this voluntary warranty. This exclusion does not remove remedies for goods that arrive damaged, defective or incorrect.

This is a store-provided warranty, separate from any applicable manufacturer warranty. Full coverage, exclusions and claim procedures appear in our Return, Refund and Limited Warranty Policy.

9. Privacy and Communications

We handle personal information as described in our Privacy Policy.

We may contact you about payments, delivery, returns, warranty claims and product safety. Promotional communications are subject to applicable requirements and your preferences. Marketing consent is not required to purchase from us.

10. Website Content and Third-Party Services

Website content and trademarks belong to their respective owners or are used with permission where required. Purchasing a product does not transfer intellectual property rights.

Third-party payment or other services may have their own terms and privacy policies. Those terms do not remove our responsibilities as the retailer.

11. Consumer Rights and Disputes

Nothing in these Terms excludes or limits any rights, remedies or liabilities that cannot lawfully be excluded or limited.

Our 30-day return arrangements and 12-month limited warranty are additional to applicable statutory rights. Their expiry does not automatically end those rights.

If you have a concern, contact us so we can try to resolve it. Doing so does not prevent you from using any complaint, dispute-resolution or legal remedy available under applicable law.

12. Changes to These Terms

We may update these Terms for future website use and purchases. Changes will not retroactively reduce the rights or commitments applicable to an order already placed, unless required by law or agreed with you.