Shipping policy

Shipping Policy

RAPHAEL MCCREIGHT offers free standard shipping on all orders delivered to the United States and Singapore, with no minimum purchase amount.

This policy applies to air purifiers, dehumidifiers, water purifiers, vacuum cleaners and accessories purchased from https://0vp7uv-m8.myshopify.com.

1. Delivery Destinations

We currently ship to:

United States
Singapore

We do not currently ship to other countries or regions. If your delivery address cannot be accepted at checkout, please contact us before placing an order.

2. Shipping Charges

Standard shipping is free for all eligible orders to the United States and Singapore.

No minimum purchase or promotional code is required. Free standard shipping also applies to discounted and sale items.

3. Dispatch Location

Orders are dispatched from:

RAPHAEL MCCREIGHT
3926 Votive Dr
Memphis, TN 38127
United States

4. Order Processing

We normally process and dispatch orders within 1–3 business days after payment is confirmed.

Processing includes preparing, checking and packing your order. Processing time is separate from transit time.

For order processing, business days are Monday through Friday, excluding United States public holidays. Orders received on weekends or public holidays begin processing on the next business day.

5. Estimated Delivery Times

Destination	Processing before dispatch	Transit after dispatch	Estimated total
United States	1–3 business days	3–8 business days	4–11 business days
Singapore	1–3 business days	5–10 business days	6–13 business days

Total delivery estimates run from payment confirmation to delivery and include processing and transit time.

These timeframes are estimates, not guaranteed delivery dates. Carrier disruptions, severe weather, destination public holidays or unexpected customs checks may affect delivery.

6. Taxes, Duties and Customs

United States

Any applicable sales tax collected by us will be displayed at checkout before payment. Standard shipping remains free.

Singapore

We cover applicable import GST, customs duties and clearance fees for orders delivered to Singapore.

You will not be required to pay these import charges separately upon arrival. If a carrier or customs representative requests payment, contact us at eanholway793414@hotmail.com before paying so we can resolve the request.

If information is needed to complete customs clearance, we or the carrier may contact you using the details supplied with your order.

7. Shipping Confirmation and Tracking

We will send a dispatch confirmation to the email address provided with your order. Where tracking is available, we will include the tracking number or link.

Tracking updates may not appear immediately after dispatch because the carrier must first receive and scan the parcel.

Please check that your email address is correct and review your spam folder if you have not received an expected update.

8. Delays and Unavailable Items

If we cannot dispatch your order within the promised processing timeframe, we will notify you, provide an updated estimate and offer the choice of accepting the delay or cancelling the unshipped order for a prompt refund.

We will obtain consent to a delay where required by law. If you decline the delay, or we cannot fulfil the order, we will cancel the affected items and promptly refund the amount paid for them.

If your order has shipped but has not arrived within the estimated delivery period, contact us so we can investigate with the carrier and explain the available next steps.

9. Delivery Address Changes

Please check your delivery address and contact details before completing checkout.

If you need to correct an address, contact us as soon as possible with your order number and the corrected details. We will try to update the address before dispatch. Changes may no longer be possible once the parcel has been handed to the carrier.

If a parcel cannot be delivered or is returned to us, we will contact you to agree on the next steps. We will not apply an undisclosed redelivery charge without your agreement.

10. Lost, Damaged or Incorrect Deliveries

Your parcel appears lost.
Tracking shows delivery but you cannot locate the parcel.
The product arrives damaged, defective or incomplete.
You receive an incorrect item.

Include your order number and a description of the issue. Photos of the product and packaging can help where available.

We will investigate and arrange an appropriate resolution, such as replacement, repair or refund, depending on the circumstances and your applicable rights. We cover the necessary shipping costs when resolving these issues.

Please retain damaged packaging where reasonably possible until we provide instructions. Do not use an appliance that appears unsafe.

11. Delivery Does Not Include Installation

We do not provide installation services. Free shipping covers delivery of the purchased goods and does not include installation, plumbing work or electrical work.

Where professional installation is required, arrange a suitably qualified independent installer and confirm their charges directly.

Before purchasing, review the product’s electrical, space and connection requirements. Contact us if any necessary compatibility information is unclear.

12. Returns

You may request an eligible return within 30 calendar days after delivery, including for sale items.

We cover eligible return shipping from both the United States and Singapore through a prepaid shipping label or arranged collection. We do not charge a restocking fee.

Please contact us before sending a return. Full conditions and refund timelines are provided in our Return, Refund and Limited Warranty Policy.