Refund policy

Return, Refund and Limited Warranty Policy

RAPHAEL MCCREIGHT is an independent retailer of air purifiers, dehumidifiers, water purifiers, vacuum cleaners and related accessories. This policy applies to purchases from https://0vp7uv-m8.myshopify.com delivered to the United States and Singapore.

1. 30-Day Returns

You may request a return within 30 calendar days after delivery. Both regular-price and sale items are eligible.

For returns because you changed your mind or ordered the wrong item, products must be unused, clean and in their original condition, with all included accessories, manuals and packaging.

Opening the outer packaging to inspect an item does not automatically make it ineligible for return. However, operating an appliance constitutes use. Filters and other consumables must be unused and remain in their original sealed packaging.

These unused-condition requirements do not prevent you from reporting an item that arrived damaged, defective or incorrect.

2. How to Request a Return

Email eanholway793414@hotmail.com within 30 days of delivery and include:

Your order number.
The product you wish to return.
Your reason for returning it.
A description of any damage, defect or incorrect item, with photos if available.

Please contact us before sending anything back so we can provide the correct return instructions and arrange prepaid shipping.

Return address:

RAPHAEL MCCREIGHT
3926 Votive Dr
Memphis, TN 38127
United States

3. Return Shipping and Fees

We cover return shipping for eligible returns from both the United States and Singapore, including eligible change-of-mind returns.

We will provide a prepaid return shipping label or arrange collection when appropriate. For returns from Singapore, we will provide any required return-shipping instructions and cover necessary return customs and clearance charges under our arrangements.

We do not charge a restocking fee or deduct the cost of our original free standard shipping from an approved refund.

Please use the return arrangements we provide. If you cannot use them, contact us before purchasing alternative shipping so we can agree on a suitable arrangement.

4. Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, incomplete or different from what you ordered.

We will review the issue and arrange an appropriate remedy, such as replacement, repair or refund, depending on the circumstances and your applicable rights. We cover the necessary shipping costs when resolving these issues.

Do not continue using a product that appears unsafe. Contact us for instructions.

A defect discovered after the 30-day return period may still qualify for our limited warranty or remedies available under applicable law.

5. Refunds

After receiving your return, we will inspect it and normally notify you of the result within 5 business days.

For an approved return, we will refund the amount paid for the returned item, including applicable taxes collected on that item, to your original payment method. We will initiate the refund within 5 business days after approval and no later than 10 business days after receiving an eligible return.

Your bank or payment provider may require additional time to display the refund in your account.

If a return does not meet the eligibility requirements, we will explain the reason and contact you about the available next steps.

If more than 10 business days have passed since we received your return and you have not received a refund confirmation, please contact us.

Business days mean Monday through Friday, excluding United States public holidays.

6. 12-Month Store Limited Warranty

RAPHAEL MCCREIGHT provides a 12-month limited warranty on all complete appliances purchased from our store, including air purifiers, dehumidifiers, water purifiers and vacuum cleaners.

Coverage begins on the delivery date and applies to orders delivered to the United States and Singapore.

This warranty covers defects in materials or workmanship that arise during normal household use in accordance with the product instructions. For covered claims, we will arrange repair or replacement and cover the necessary parts, labour and shipping costs. If an appropriate repair or replacement cannot be provided, we will arrange an appropriate refund.

This is a store-provided warranty administered by RAPHAEL MCCREIGHT. It does not represent a promise of manufacturer or international manufacturer warranty coverage.

What Is Not Covered

The 12-month store warranty does not cover:

Replacement filters or other consumable items.
Normal wear, routine maintenance or normal depletion of consumables.
Damage caused by misuse, accidental damage, unsuitable electrical supply, improper installation or use contrary to the supplied instructions.
Damage caused by unauthorised alterations or repairs.

Excluding filters and consumables from this voluntary warranty does not exclude remedies for items that arrive damaged, defective or incorrect, or any rights available under applicable law.

We do not provide installation services. Follow the supplied installation and operating instructions and use a qualified installer where the product requires one. The use of an independent installer does not by itself void this warranty; damage caused by improper installation is not covered.

How to Make a Warranty Claim

Email eanholway793414@hotmail.com with your order number or other proof of purchase, the product model and a description of the issue. Include photos or video if available.

We will review the claim and provide troubleshooting, return or service instructions as appropriate. Please contact us before sending an appliance for warranty service.

7. Your Statutory Rights

This policy and our voluntary limited warranty do not exclude, restrict or replace rights or remedies available under applicable law. The end of the 30-day return period or 12-month warranty period does not automatically end those rights.